Find and book the best tests and treatments according to your needs - price, time, location and reputation. Get well sooner with Swoon.
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“ The Most Important Change That We’ve Made This Year Is To Introduce Real-Time Scheduling To Treatment Services. We’ve Increased Bookings And Revenue More Than Expected.”
When Patients Can’t Get The Tests They Need It Can Be Difficult To Help. It Also Reflects Poorly On Our GP Service. Using Odycy To Help Our Patients Get The Tests They Need Benefits Us And Our Patients.”
“ I Found A Reasonably Priced Appointment Sooner Than Expected, At A Clinic Minutes From Home. I’m So Grateful My GP Referred Me Onto Odycy.”
I quickly found an ear microsuction clinic near me, and it was cheaper than I expected.
Swoon provided the help I needed when I was feeling unwell. I found a nearby audiologist quickly.
My GP referred me onto Swoon and it was so helpful. It was such a big difference to being left with a paper referral.
Some tests require a referral before they can be booked. If you were not referred directly onto Swoon, you can get a referral or upload one from your doctor.
Sign in to view your referral, browse providers
and book the test you need.
19
min read
Paediatric ear cleaning, tailored for children.
2
min read
A comprehensive evaluation to treat tinnitus.
Proud to partner with the best providers
Interhearing is an independent, family run ear care service. Clinics all over the UK and over 19,000 happy patients.
Start from £
89
Hearing care and ear health specialists.
Start from £
79
Helpful advice from our medical team so that you can coordinate your care
and keep control of your health.
We’re building a healthier, happier future where everyone can access the care they need, when they need it.
Choose faster, more affordable and convenient care on your terms.
Improve patient outcomes and satisfaction by helping patients get well sooner.
Maximise your capacity, optimise and grow your business
Choose faster, more affordable and convenient care on your terms.
Improve patient outcomes and satisfaction by helping patients get well sooner.
Maximise your capacity, optimise and grow your business
We're on a mission to improve access to health care - making it faster and more affordable, with Odycy.
We're on a mission to improve access to health care - making it faster and more affordable, with Swoon.
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Swoon is a trading name of Odycy Ltd. Registered in England & Wales
Company Number 13571656
TQ12 1BX
VAT: 447917064
In particular, this Privacy Notice:
• explains how we will manage your personal information, from the time we collect it and onwards;
• explains how we use your personal information and who we share it with;
• how we will comply with any relevant laws; and
• explains your rights in relation to your personal data, and how you can exercise them.
This Privacy Notice does not cover any links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our websites, we encourage you to read the privacy policy of any website you visit.
We have a separate Privacy Notice written with children in mind.
If you are under 13 and wish to ask a question or use our website in a way that requires you to submit any personal information, please ask your parents or guardian to do it on your behalf.
Odycy Ltd. ‘Odycy’ is an independent health technology company acting as an intermediary between patients, referrers and providers to facilitate the provision of health care.
In order to facilitate healthcare services and receive payment for those services, Odycy need to collect and process certain information about you (“personal data”).
Odycy is a ‘data controller’ for the information that it collects and processes about you, and you are the ‘data subject’.
Our Data Protection Officer can be contacted at info@odycy.com
Odycy is committed to protecting and respecting your personal information. This Privacy Notice explains what personal information we may collect from you and how that information may be used. Please take your time to read this Privacy Notice carefully.
Odycy works with a large number of health care providers in the UK. Odycy Healthcare companies and facilities in the UK include any of those companies advertised, marketed or made accessible through the Odycy website. This includes any health care provider whose services are available through the Odycy website.
We may share data with and between these companies and facilities where it is appropriate to facilitate the provision of your care.
We will use your personal data for the reasons set out below.
The personal data we collect and use may include:
• your name, address and contact details, including email address and home and mobile telephone numbers. If you provide these details, we may use them to contact you unless you ask us not to. This could include emails, text or voicemail messages;
• date of birth and gender;
• Contractual and Financial Information
• the terms and conditions of your contract with us for the provision of healthcare and related services;
• your bank account and national insurance number) if you are a ‘self-pay ’patient or the financial information of the company or individual who is responsible for the payment of invoices/bills relating to your care (e.g. insurer, sponsor, guarantor or employer);
• we may take a swipe of your debit or credit card. We will let you know if we intend to take a payment from this card before we do so;
• information about your marital status, next of kin, dependants nominated and/or emergency contacts;
• information about your nationality and entitlement to treatment in the UK; and
• equal opportunity monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief, genetic data. Health related Data
• your previous and current medical health records whether provided by Odycy or other third parties;
• information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments;
• information about medical or health conditions of your family;
Performance Improvement
• Information about how you use our website.
• Information received in response to any surveys, complaints claims
• The data we collect may also include visual images, personal appearance and behaviour e.g. where CCTV is used as part of our building security measures.
Other Odycy Privacy Notices
• If you are employed or may be employed by Odycy we will also hold and process other information relating to your recruitment and employment You can also obtain a copy of the Staff Privacy Notice from the Odycy HR team.
• If you are a Consultant/ Doctor or other healthcare provider you are not employed by Odycy but we will also hold and process other information relating to you and the clinical services you carry out. (See the Privacy Notice for Referrer.) or you can obtain further information from the Facility CEOs or your clinical contact.).
Odycy may collect this information in a variety of ways.
We will collect most of this information directly during the registration and/or admission process but we may also obtain data from your passport or other identity documents such as your driving licence; from preadmission forms, online web forms; from correspondence with you; through interviews and surveys, meetings or other assessments.
We will collect data if you have a remote consultation with a healthcare professional either virtually or by telephone.
We will collect data if you make a clinical enquiry, ask us to find a Doctor or ask us to obtain a second opinion for you.
If we ask you to provide copies of your medical records we will retain these for 6 months unless we go on to provide clinical care for you in which case your records will be held in accordance with our normal retention policy.
In some cases, Odycy may collect personal data about you from third parties, such as your GP, the NHS, mental health providers, insurance providers, referral agencies, sponsors, credit and other checks permitted by law.
Where information is obtained from a third party not involved in your care or employment we will let you know.
We will tell you if providing some personal data is optional, including if we need to ask for your consent to process it. In all other cases, we need you to provide your personal data so we can provide care and treatment to you and receive payment for these services.
We use your personal data to support the provision of your healthcare in the following ways:
• To decide how best to provide treatment to you;
• As necessary to support the contract with you and to allow us to receive full payment for those services;
• To take steps at your request during the course of your treatment;
• To keep your records up to date;
We use your data for the following purposes, to maintain the high standards of service that we provide to you:
• For good governance, accounting, and managing and auditing our clinical and business operations both internally and by third parties;
• For surveys of patient experience and quality of care;
• To monitor emails, calls, other communications, and activities on Odycy networks and systems;
• For market research, other surveys and analysis and developing statistics for improving clinical performance; and
We may process your data to ensure the security of our systems and to prevent crime and ensure compliance with all laws and regulations that are applicable to our services:
We may monitor and record telephone calls, emails, text messages, social media messages and other communications in relation to our dealings with you.
We will do this to ensure an appropriate standard of care, for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications networks and systems, to check for unlawful content, obscene or profane content, for quality control and staff training, and when we need to see a record of what has been said.
We may also monitor activities on our network and systems where necessary for these reasons and this is for our legitimate interests or other legal obligations. We use your data to ensure we can comply with our legal obligations:
• When you exercise your rights under data protection law and make requests;
• For compliance with legal and regulatory requirements and related disclosures;
• For establishment and defence of legal rights;
• For activities relating to the prevention, detection and investigation of crime;
• To verify your identity, credit fraud prevention and anti-money laundering checks; and
• To investigate complaints, legal claims and data protection or clinical incidents. Based on your consent we may also share your data:
• With your next of kin or other nominated contact;
• If you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf; or otherwise agree to disclosures;
• When we process any special categories of personal data about you at your request (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation).
You are free at any time to change your mind and withdraw your consent, where we have only relied on your consent, to share your data. We will advise you if the consequence of doing so is that we cannot continue to provide full healthcare services to you.
We may share your personal data with:
Healthcare Providers or those who help us provide care to you
• Consultants/Doctors and other healthcare professionals who provide treatment to you at our Facilities;
• Other healthcare providers including your General Practitioner (GP) where we believe this will enhance the quality of your care. Let us know if you do not wish us to share information with your GP;
• The Odycy group of companies and associated companies
• Sub-contractors and other persons who help us to provide healthcare products and services to you;
• Companies and other persons including interpreters providing services to you as part of your extended care and post care follow-up;Advisors, Legal, Government and regulatory bodies
• Our legal and other professional advisors, including our auditors;
• Fraud prevention agencies, credit reference agencies, and debt collection agencies;
• Government bodies and agencies in the UK and overseas (e.g. HMRC who may in turn share it with relevant overseas tax authorities and with regulators including the Information Commissioner’s Office and Care Quality Commission (CQC) https://www.cqc.org.uk/about-us/our-policies/privacy-statement
• General Medical Council and other professional bodies;
• Courts, to comply with legal requirements, and for the administration of justice; Others
• In an emergency or to otherwise protect your vital interests;
• Third parties who help us to protect the security or integrity of our business operations and other patients;
• When we restructure or buy or sell our business or its assets or have a merger or re-organisation;
• Payment systems and providers; and
• Anyone else where we have your consent or as required by law.
Sharing of your personal data in order to receive payment for your treatment from your Insurer, sponsor or guarantor
We will contact the individual or company including your insurer and provide them with the information necessary to support our invoices for payment and to ensure that we receive full payment for your care.
We may also contact them prior to your care to confirm that the treatment you are about to receive is covered by them and they are willing to pay for your care.
We will also provide information necessary to support any audits carried out by insurers and sponsors.
Subject to obtaining your consent and in accordance with your communications preferences we may use your contact details to send you newsletters and other information on new Facilities, services and treatments which we think may be of interest to you.
We will not sell your personal data to a third party without your written consent. You are free at any time to change your mind and withdraw consent for marketing activities.
Please contact info@odycy.com.
This will not affect the services we provide to you.
Your personal data may be transferred outside the UK and the European Economic Area.
While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it.
These include imposing contractual obligations of adequacy or requiring the recipient to subscribe or be certified with an ‘international framework’ of protection.
Information will be kept in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016).
Information may be held for longer periods where the following apply:
• Retention in case of queries. We will retain your personal data as long as necessary to deal with any queries you may have;
• Retention in case of claims. We will retain your personal data for as long as you might legally bring claims against us; and
• Retention in accordance with legal and regulatory requirements. We will retain your personal data after you have received healthcare services at our Facilities based on our legal and regulatory requirements and obligations. Your rights under applicable data protection law Your rights, under the data protection laws, are as follows (noting that these rights do not apply in all circumstances):
• The right to be informed about processing of your personal data;
• The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;
• The right to object to processing of your personal data;
• The right to restrict processing of your personal data;
• The right to have your personal data erased (the “right to be forgotten”);
• The right to request access to your personal data and information about how we process it;
• The right to move, copy or transfer your personal data (“data portability”) ; and
• Rights in relation to automated decision-making including profiling
You may exercise these rights by contacting us on info@odycy.com
You have the right to complain to the Information Commissioner’s Office (ICO).
It has enforcement powers and can investigate compliance with data protection law.
Contact the ICO on www.ico.org.uk.
Further information can be provided from our Data Protection Officer on info@odycy.com
This Notice may be translated into other languages on request.
In particular, this Privacy Notice:
• explains how we will manage your personal information, from the time we collect it and onwards;
• explains how we use your information and who we share it with;
• how we will comply with any relevant laws; and
• explains your rights in relation to your personal data, and how you can exercise them.
This Privacy Notice does not cover any links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our websites, we encourage you to read the privacy policy of any website you visit.
If you are under 13 and wish to ask a question or use our website in a way that requires you to submit any personal information, please ask your parents or guardian to do it on your behalf.
Odycy Ltd. ‘Odycy’ is an independent health technology company acting as an intermediary between patients, referrers and providers to facilitate the provision of health care.
In order to facilitate healthcare services and receive payment for those services, Odycy need to collect and process certain information about you (“personal data”).
Odycy is a ‘data controller’ for the information that it collects and processes about you, and you are the ‘data subject’.Our
Data Protection Officer can be contacted at info@odycy.comOdycy is committed to protecting and respecting your personal information.
This Privacy Notice explains what personal information we may collect from you and how that information may be used.
Please take your time to read this Privacy Notice carefully.
Care for Patients of Odycy may be provided by a healthcare professional who is a medical practitioner including consultants, doctors, nurses, and other clinical support professionals.
In this Privacy Notice, we refer to all such individuals as “healthcare professionals”.
As a healthcare professional you may make decisions about what personal data you need to collect about patients and you may maintain your own set of medical records in relation to your care.
You are an independent Data Controller of this personal data must also comply with the data protection legislation (including any necessary registrations) and relevant guidance when handling this personal data.
It is the responsibility of the healthcare professional to ensure that their use of patient personal data is lawful and to inform them as to exactly how it will be used and to provide patients with their own Privacy Notice setting this out.
Healthcare professionals who work with Odycy are supported by a medical secretary who will use patient personal data only as instructed by the healthcare professional.
In some circumstances, that medical secretary will be employed by Odycy and they will handle your personal data in accordance with this Privacy Notice.
It is the healthcare professional’s responsibility to inform patients if their medical secretary is employed by a third party and the manner in which they will use your personal data (including where they are based).
Odycy is not responsible for any use of patient personal data by third parties, e.g. medical secretaries who are not employed by Odycy.
Also, healthcare professionals who work with Odycy (including their medical secretaries) may process patient personal data at a non-Odycy site (medical or non-medical).
Odycy healthcare companies and facilities in the UK include any of those companies advertised, marketed or made accessible through the Odycy website. We may share data between these companies and facilities where is it necessary to facilitate the provision of care to our patients.
The personal data we collect and use may include:
We will use your personal data for the reasons set out below. The personal data we collect and use may include:
• your name, address and contact details, including email address and home and mobile telephone numbers. If you provide these details, we may use them to contact you unless you ask us not to. This could include emails, text or voicemail messages;
• date of birth and gender;
• information about your marital status, next of kin, dependants nominated and/or emergency contacts;
• equal opportunity monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief; and Contractual and Financial
• the terms and conditions of your Agreement with us for the provision of healthcare and related services to our patients;
• your bank account and national insurance number); Information relating to your provision of healthcare to our patients
• information about your nationality and entitlement to practice in the UK;
• information about medical or health conditions, and vaccinations including information about your COVID-19 vaccination status;
• whether or not you have a disability for which the organisation needs to make reasonable adjustments;
• Information about the systems and services you will use to provide care to our patients;
• Information received in response to any complaints or claims;Other
• Information about how you use our website.
• The data we collect may also include visual images, personal appearance and behaviour e.g. where CCTV is used as part of our building security measures.
• If you are employed or may be employed by Odycy we will also hold and process other information relating to your employment. You can also obtain a copy of the Staff Privacy Notice from the Odycy HR team.)
Odycy may collect this information in a variety of ways.
We will collect most of this information directly during the credentialling and contracting process but we may also obtain data from your passport or other identity documents such as your driving licence; from preadmission forms, online web forms; from correspondence with you; through interviews and surveys, meetings or other assessments.
In some cases, the organisation may collect personal data about you from third parties, such as insurance providers, referral agencies, sponsors, credit, Disclosure and Barring Service (DBS) service and other checks permitted by law, professional bodies and public registries. Where information is obtained from a third party not involved in your current or previous employment we will let you know.
We will tell you if providing some personal data is optional, including if we need to ask for your consent to process it.
In all other cases, we need you to provide your personal data so we can work with you to provide care and treatment to our patients and for you and us to receive payment for these services.
We use your personal data to support the provision of healthcare to our patients in the following ways:
• As necessary to support any contractual agreements with you and to allow us and you to receive payment for any services provided by you and to you;
• To keep your records up to date;
• For compliance with the Health and Social Care Act and in considering how staff will be deployed. We use your data for the following purposes, to maintain the high standards of service that we provide to our patients:
• For good governance, accounting, and managing and auditing our clinical and business operations both internally and by third parties;
• For surveys of patient experience and quality of care;
• To monitor emails, calls, other communications, and activities on Odycy networks and systems;
• For market research, other surveys and analysis and developing statistics for improving clinical performance; and We may process your data to ensure the security of our systems and to prevent crime and ensure compliance with all laws and regulations that are applicable to our services:
We may monitor and record telephone calls, emails, text messages, social media messages and other communications in relation to our dealings with you. We will do this to ensure an appropriate standard of care, for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications networks and systems, to check for unlawful content, obscene or profane content, for quality control and staff training, and when we need to see a record of what has been said. We may also monitor activities on our network and systems where necessary for these reasons and this is for our legitimate interests or other legal obligations.
We use your data to ensure we can comply with our legal obligations:
• When you exercise your rights under data protection law and make requests;
• For compliance with legal and regulatory requirements and related disclosures;
• For establishment and defence of legal rights;
• For activities relating to the prevention, detection and investigation of crime;
• To verify your identity, make credit fraud prevention and anti-money laundering checks; and
• To investigate complaints, legal claims and data protection or clinical incidents. Based on your consent we may also share your data:
• If you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf; or otherwise agree to disclosures;
• When we process any special categories of personal data about you at your request (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation).
You are free at any time to change your mind and withdraw this consent where we have specifically relied on your consent to share your data.
We may share your personal data with:
• Other Consultants/Doctors and other healthcare professionals who provide treatment to patients;
• The Odycy group of companies;
• Sub-contractors and other persons who help us to provide healthcare products and services to patients;
• Companies and other persons including interpreters providing services to you;
• Our legal and other professional advisors, including our auditors;
• Fraud prevention agencies, credit reference agencies, and debt collection agencies;
• Government bodies and agencies in the UK and overseas (e.g. HMRC who may in turn share it with relevant overseas tax authorities and with regulators including the Information Commissioner’s Office and Care Quality Commission (CQC) https://www.cqc.org.uk/about-us/our-policies/privacy-statement
• General Medical Council and other professional bodies;
• Courts, to comply with legal requirements, and for the administration of justice;
• In an emergency or to otherwise protect vital interests of yourself or others;
• Third parties who help us to protect the security or integrity of our business operations and patients;
• When we restructure or buy or sell our business or its assets or have a merger or re-organisation;
• Payment systems and providers; and
• Anyone else where we have your consent or as required by law.
Sharing of your personal data in order to receive payment for treatment of our patients from Insurers, sponsors or guarantors
We will contact the individual or company and provide them with the information necessary to support our invoices for payment and to ensure that we receive full payment for patient’s care.
We may also contact them prior to a patient’s care to confirm that the treatment they are about to receive is covered by them and they are willing to pay for the patient’s care. We will also provide information necessary to support any audits carried out by insurers and sponsors.
We may use your contact details to send you newsletters and other information on new Odycy Facilities, services and treatments and training opportunities so you know where and how your patients may be treated.
We will not sell your personal data to a third party without your written consent.
You are free at any time to ask us to stop sending this information.
Please contact info@odycy.combe treated
Your personal data may be transferred outside the UK and the European Economic Area.
While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it.
These include imposing contractual obligations of adequacy or requiring the recipient to subscribe or be certified with an ‘international framework’ of protection.
Information will be kept in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016). Information may be held for longer periods where the following apply:
• Retention in case of queries. We will retain your personal data as long as necessary to deal with any queries you may have;
• Retention in case of claims. We will retain your personal data for as long as you might legally bring claims against us; and
• Retention in accordance with legal and regulatory requirements. We will retain your personal data after you have received healthcare services at our Facilities based on our legal and regulatory requirements and obligations.
Your rights, under the data protection laws, are as follows (noting that these rights do not apply in all circumstances):
• The right to be informed about processing of your personal data;
• The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed.
• The right to object to processing of your personal data;
• The right to restrict processing of your personal data;
• The right to have your personal data erased (the “right to be forgotten”);
• The right to request access to your personal data and information about how we process it;
• The right to move, copy or transfer your personal data (“data portability”) ; and
• Rights in relation to automated decision-making including profiling
You may exercise these rights by contacting us on info@odycy.com
You have the right to complain to the Information Commissioner’s Office (ICO). It has enforcement powers and can investigate compliance with data protection law.
Contact the ICO on www.ico.org.uk.
Further information can be provided from our Data Protection Officer on info@odycy.com
This Notice may be translated into other languages on request.
Please note that failure to provide us with your personal information (including your sensitive information) may mean that we are unable to set you up as a patient, provide you with the required treatment or facilitate the provision of your healthcare.
In most circumstances, Odycy Ltd. will rely on Article 6 (1) (b) and Article 9 (2) (h) of the General Data Protection Regulations (GDPR) for the processing of your personal data.
additionThe GDPR has been incorporated into UK law as part of the Data Protection Act 2018.
In addition Odycy Ltd. may rely one or more of the following basis including when sharing personal data.
• Legal obligation: the processing is necessary for compliance with a legal obligation Article 6 (1)(c) *
• Vital interests: the processing is necessary to protect someone’s life. Article 6 (1) (d)
• Public interest: the processing is necessary to perform a task in the public interest. Article 6 (e)
• Legitimate interests: the processing is necessary for an organisation’s legitimate interests or the legitimate interests of a third party Article 6 (1) (f) When processing special category data Odycy may rely on;
• Employment, social security and social protection Article 9 (2)(b)
• Vital interests of the Data Subject Article 9 (2) (c)
• Substantial public interest Article 9 (2) (g)
• Provision of health or social care Article 9 (2) (h)
• Public interest in the area of public health such as protecting against serious cross border threats to health Article 9 (2) (i)
• Consent Article 9 (2)(a)
* This includes the Notice by Secretary of State under Reg 3(4) of Health Service Control of Patient Information Regulations issued 1st April 2020 allowing healthcare providers to share personal data and any other such notice that may be issued to support efforts against COVID-19.
